FREQUENTLY ASKED QUESTIONS  
 

 

Services & Fees:

How are fees determined?
Fees are based on two criteria. 1) Selection of private or semi-private room and 2) The level of individual care required.

What options are available for payment of fees?     - No Fault Auto Insurance (requires a settled claim      with your automobile insurance carrier)
   - Long Term Care Insurance
   - Attendant Benefits from Veterans Healthcare      Administration
   - Private Funds

Does the provider require a medical assessment?
A medical analysis from a physician is required prior to admission.

What will my health care insurance cover while staying in this home?
Your health care insurance will continue to provide the same benefits related to hospital and doctor visits, medications, referral services and doctor prescribed medications and health aids.

Do the monthly fees include medical equipment?
No, in most cases your health insurance will cover these costs.

Do the monthly fees include personal hygiene products?
Yes, with the exception of incontinence supplies.

Environment & Home Safety:

What safety measures are in place? Fire extinguishers are wall mounted throughout the home. Smoke detectors that are hard wired and battery powered, along with carbon monoxide detectors, are also installed throughout the home.

Is there an internal emergency call system?
Intercoms with call buttons are installed at each bedside.

Where is the closest emergency responder and medical facility?
The West Bloomfield Fire Department with EMS Service is 1.5 miles from the home. Henry Ford Medical Center with 24/7 Emergency Care is 4.5 miles from the home.

Does the home have handicap access and accommodations?
The home is wheelchair accessible with wheelchair ramps at the front and back entrances. Bathrooms are equipped with roll in showers and ADA approved commodes and grab bars.

Staffing & Training:

What are staff qualifications?
All staff members are fully trained to meet the requirements of a state licensed AFC home and have a minimum of 3 years experience working with seniors.

 

 

Who supervises direct care staff?
The home provider works with and supervises the direct
care staff.

To what degree are doctors and/or nurses involved in direct care?
A doctor and registered nurse are on call for in home visits on a regular basis.

Does the home provider perform criminal background checks on all staff? ABSOLUTELY!

Resident’s Rights, Protection and Comfort:

Is there a list of Resident’s Rights?
Each resident will receive a list of Resident’s Rights.

Is there a complaint or grievance procedure?
The home provider personally addresses any and all issues with the resident and/or the resident’s family and staff.

Does the home provide specific information on independent advocacy organizations and allow its residents to have access to such services?
Residents are allowed access to and private meetings with advocacy organizations.

Are special meals available for dietary restrictions?
Yes.

Can I keep my current Doctor?
Yes.

Does the level of personal care increase as the residents need for assistance increases?
Yes. Ongoing communication between the home provider and family will address any changes that are needed.

Are there planned activities?
Yes, we offer games, crafts, exercise, read-a-loud, sing-a-long and monthly field trips.

Are pets allowed?
Pets are not allowed to live in the home but they are allowed to visit with pre-arrangements.

Is transportation provided?
Community transportation services are available. The home provider can also provide limited transportation services with pre-arrangement.

How much storage space is available?
Each resident will have a night stand, chest of drawers and closet space to hold seasonal clothing. Separate closet space is also available for seasonal outer wear.

What type of bedrooms are available and are they furnished?
The home provides either private or semi-private (double occupancy) bedrooms. The semi-private rooms are equipped with partition walls for privacy. Bedrooms are furnished with single beds, chest of drawers and nightstands.

 
 
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